Shipping

Delivery costs are calculated based on weight. Delivery costs will be calculated and displayed in the shopping cart at the moment of compiling the order.
Delivery costs are billed to the Customer, as is explicitly highlighted when the order is made. Payment for goods by the Customer will be made using the method chosen when the order was submitted. The Customer is not required to pay more than the total as per the order.

Delivery times vary depending on the method of payment. If payment by Credit Card is chosen the goods are delivered in 24-48 hours; with Bank Transfers goods are only despatched upon accreditation of the sum in question to ALTEAWEB's current account.
ALTEAWEB cannot be held responsible for and delays to the despatch of an order or delivery of goods ordered.

On delivery of goods by the carrier, the Customer must check that the packaging is intact, not damaged or damp or in any way adulterated, including sealing materials (adhesive tape or metal straps). Any damages or discrepancies in the number of parcels or regarding the indications must be immediately brought to the notice of the carrier present and contested. Once the Customer has signed the carrier's delivery document they will no longer be able to contest the exterior characteristics of the consignment.

Upon receipt of delivery, in the case of evident damage, it is possible to accept the delivery with "reserve".
Method: before signing the consignment note for acceptance, write your reserve specifying your motives and where possible inform us of the details of the damage as soon as possible.

Any problems with the physical integrity of the delivery, its correspondence with the order or the completeness of the products received, must be immediately be reported to ALTEAWEB by e-mail to altea@alteaweb.it and subsequently confirmed by registered post or telegram to ALTEA S.r.l. - Via Vincenzo Monti, 8 - 20123 - Milan (MI), Italy, within 3 working days from the date of consignment

If after 5 working days the goods are left unclaimed in the carrier's possession due to repeated inability to deliver the goods to the address provided by the Customer when the order was made, the order will be automatically cancelled.

ALTEA S.r.l.
VAT: IT05171730962
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