Pursuant to dlgs 206/2005 mod. D.Lgs. 21/2014, if the Customer is a Consumer, (i.e.; is a physical person buying an item for personal purposes, not referred to a working activity, and does not buy on the basis of a VAT number) they have the right to withdraw from the contract, with no explication and without any penalty, within 14 calendar days from the day the goods have been delivered.
In order to respect the deadline for the return of the goods, it is enough to fill the form before the expiration of the withdrawal right. The withdrawal right is anyway subdued to the following conditions:
The right of withdrawal cannot be exerted when the following situations are proved:
The withdrawal right is excluded in the following cases, pursuant to art.59 of the Consumer Code (Codice del Consumo).
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