Payment methods
In the case of payment by Bank Transfer, the items ordered by the Customer will be held until we receive proof of the Bank Transfer being made, which must be sent (by fax or e-mail) within and not after 3 working days from the date of acceptance of the order. The reason clause on the Bank Transfer must include: the order reference number; the date when the order was made; the name and surname of the entity ordering.

In the case of payment by credit card or paypal, our Banking Institute handling such transactions will authorise the transferral of the sum relative to the purchase. In the case of the cancellation of an order, ALTEA will request cancellation of the transaction and reimburse the sum in question.
Once the transaction has been cancelled, ALTEA cannot in any way be held responsible for delays and/or damages caused by the Banking system.