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Pursuant to dlgs 206/2005 mod. D.Lgs. 21/2014, if the Customer is a Consumer, (i.e.; is a physical person buying an item for personal purposes, not referred to a working activity, and does not buy on the basis of a VAT number) they have the right to withdraw from the contract, with no explication and without any penalty, within 14 calendar days from the day the goods have been delivered.
To exercise the right of withdrawal, you can fill our RETURN FORM

In order to respect the deadline for the return of the goods, it is enough to fill the form before the expiration of the withdrawal right.
Our Customer service will rapidly send the Customer a code authorising the return of the goods (RMA- return material authorisation) which will allow the parcel to be sent back to our warehouse.
Goods cannot be sent back without our authorisation.

The withdrawal right is anyway subdued to the following conditions:

  • The right is applied to the item in its entirety; the right cannot be applied to part of the product (ex: accessories, enclosed software, etc...).
  • The purchased item shall be undamaged and in its original package, without former labels, and complete in all its parts (package and documents and accessories: manuals, cables, etc…); to avoid damages to the original package, we recommend, if possible, to insert it in a second box, on which the RMA (return material authorisation) number will be applied; in any case, please do not apply labels or scotch tape on the original package of the item;
  • In case of damage during the transport, in case the courier should have been chosen by the Customer, we will give communication (within the 5th day from the delivery), in order to allow the Customer to act against the courier and get the repayment of the value of the goods (if insured); in this case, the item will be available for the Customer for its return, contemporarily cancelling the withdrawal request.
  • The Customer is liable for diminished value of the product due to a different management from what is necessary to know the nature, the characteristics and the functioning of the product. We reserve the right to debit the Customer for any damage, keeping the amount from the sums to be reimbursed
  • Our commitment is to reimburse the Customer for the whole amount, delivery costs included (except for the cases in which the Customer has chosen a more expensive courier than the standard we offer or in case of damages, for which, please see the preceding point) without delay and in any case not later than 14 days from the day in which we are informed by the Customer of the termination of the contract. The reimbursement might be delayed besides the 14 days only until the Customer notifies to have sent the goods back or until the goods are received at our warehouse.
  • The costs for returning the product are borne by the customer.

The right of withdrawal cannot be exerted when the following situations are proved:

  • No external package and/or no original inner package.
  • No integral parts of the product (accessories, cables, manuals, etc…).
  • Damages to the product due to causes different from the transport.

The withdrawal right is excluded in the following cases, pursuant to art.59 of the Consumer Code (Codice del Consumo).

  • The supply of goods made to the Customer’s specifications or clearly personalised (Ex. Colour filters);
  • Contracts in which the Customer has specifically asked for a technician for an onsite repairing or maintenance. If, on that occasion, the technician supplies services besides what strictly requested by the Customer or different goods from the necessary spare parts, to proceed with maintenance or repairing, the withdrawal right is applied to those services or goods.
  • Contracts concluded at a public auction.