Shipping

Delivery costs are automatically calculated on the basis of the weight and can be seen in the chart when placing the order. It is possible to add a preference about the delivery, which can be anyway changed by our logistic for technical reasons without further debits or credits.
Generally speaking, if the goods are available, the despatch is planned for the same day of the order, if the order is placed before 12:00 am, choosing payment by credit card, by Unicredit bank transfer or by istant bank transfer. In case of payment by ordinary bank transfer, the despatch will take place only when the sum is credited.
Delivery is estimated at 24/48 hours (48/72 hours for Calabria and isles).
No responsibility will be considered in case of delay in order fulfilment or in the delivery.
When the goods are delivered, the Customer must check that the package is undamaged. Damages or the non-correspondence of the number of boxes must be immediately reported adding "ACCEPTED SUBJECT TO INSPECTION" on the delivery note received by the courier.
Please inform us immediately, if possible, about the extent of the damage, by e-mail to altea@alteaweb.it and then, within 3 working days after the delivery by registered letter to ALTEA S.r.l. - Via Vincenzo Monti, 8 - 20123 - Milano (MI).
The damage risk is on our charge during the transport and is transferred to the Customer in case of pickup of goods at our warehouse.
It is understood that, once the delivery note has been signed without any objection, no exceptions will be possible about the external aspect of the delivered goods.
In case of stoppage of the goods due to the impossibility to deliver at the address the Customer has indicated when placing the order, within 5 working days, stoppage fees of 1 euro/day plus 2 euros of administrative charge will be debited. In case the goods should return to the sender, the cost of the return despatch will be debited, and the goods will be available for pickup at our warehouse.

Shipping tracking

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